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There are several possible reasons why you may not be able to login to ; Invalid email / password If you enter the wrong email address and password combination you will see a message telling you that your entry was incorrect. If you cannot remember the password, you can request to have your password reset and be send to your email. Your email has not been verified You need to click on the link in the confirmation email we sent to activate your membership. Sometimes our emails are blocked by junk mail settings on your email account. Please ensure your junk mail settings will allow our emails to get through to you. Your cookies are not enabled If you do not have cookies enabled, you may not be able to login or use the site correctly. A cookie is a small file that gets stored on your computer and enables you log in. Cookie options are controlled in your browser preferences which vary depending on which browser you use. Outlined below is where to go to turn cookies on in the most common browsers.
Cookies can also be affected if you are behind a firewall that prevents cookie information being sent through, or you are using browsing acceleration software, as this sometimes removes the cookie data. |
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